Securenet Privacy Policy
Effective Date: June 27, 2025
1. Introduction Welcome to Securenet (the “App”), developed and published by The Software Support LLC (“we”, “our”, or “us”). We take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in compliance with Apple’s App Store Review Guidelines and applicable data protection laws.
2. Information We Collect 2.1 Information You Provide Directly:
- Account Information: If you register or sign in, we may collect your name, email address, and password (securely hashed).
- Support Requests: Information you submit in support or feedback forms.
2.2 Automatically Collected Information:
- Device Information: Model, operating system, device identifiers, language, time zone, and unique device IDs.
- Usage Data: App usage patterns, feature interactions, crash logs, and analytics. We use this data solely to improve app performance and user experience.
2.3 Permissions & Sensitive Data:
- Network Status & VPN: With your explicit consent, we access network status to enable VPN features. No browsing history or traffic content is logged or stored by us.
- Notifications: If you opt in, we collect your permission token to send you security alerts and updates.
3. How We Use Your Information
- Provide & Improve Services: To operate, maintain, and enhance Securenet’s antivirus and VPN functionalities.
- Personalization: To tailor security alerts, updates, and in-app messaging based on your usage patterns.
- Support & Communication: To respond to support inquiries, troubleshoot issues, or send you administrative messages (e.g., policy updates).
- Analytics & Diagnostics: To monitor app stability, detect bugs, and analyze general usage trends.
4. Data Sharing & Disclosure We do not sell or rent your personal information. We may share your data only in the following limited circumstances:
4.1 Service Providers: Third-party vendors under contract who assist with analytics, crash reporting, push notifications, or cloud storage (e.g., Google Firebase Crashlytics, Apple Push Notification Service). They are bound by confidentiality obligations and may use your data only as instructed.
4.2 Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of The Software Support LLC or others.
4.3 Business Transfers: In connection with any merger, sale of assets, financing, or acquisition, provided the receiving party agrees to protect your information.
5. Data Retention We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Usage and analytics data are retained in aggregated or anonymized form indefinitely.
6. Security We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
7. Your Choices & Rights
- Account Management: You may update or delete your account information within the App settings.
- Opt-Out: You may disable analytics collection by toggling the “Share Usage Data” option in Settings.
- VPN Permissions: You can revoke VPN and network permissions at any time via your device’s system settings.
- Device-Level Controls: Use your device settings to manage push notification permissions.
8. Children’s Privacy Securenet is not intended for use by children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe we may have such information, please contact us to request deletion.
9. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of Securenet after changes indicates your acceptance of the updated policy.
10. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Software Support LLC
FL, 33463, USA
Thank you for trusting Securenet to protect your digital security and privacy.